Panorama-Restaurant Top o'Met, Hotel Metropole, Interlaken

We had a lovely stay in the hotel, with very friendly, helpful staff. Our luggage was kept safely stored until moved up to our room by the staff. We had a very good room, with very comfortable bed. View was fantastic. Our only disappointment was the very limited breakfast selection. Cereals were limited. Fresh fruit selection was also limited. Very surprised there was not more choice of breads/ bread rolls/ pastries.

We stayed on 14th floor. Gorgeous view. But the breakfast is the worst i ever had. Nothing to choose from and all the food is ice cold.

We booked this place via travel agency. It was amazing. Rooms are clean, comfortable, and have amazing views. They have a good breakfast as well. But what stood out most to us was the staff. They treated us with such kindness and professionalism. Tima specifically was in our opinion of the stars there. She was extremely nice and helpful and always greeted us with a smile everyday at the breakfast. The staff working with her and all throughout the hotel were by far the nicest people we met in Switzerland and all never hesitated to help out with any of our requests. The location of this place is also very good, right in the center of the city and very close to a train station. You get a beautiful view of the mountains and the park. This hotel is the description of great value for your money. And if Tima is reading this, thank you!!!

We arrived by train and walked to the hotel from the station. Upon approaching, the building looked quite run down compared to the surrounding area, which was concerning. However, we were pleased to find that the interior had been recently renovated. Our room was modern, clean, and fresh, which was a welcome surprise. The hotel was going through renovations, and while the updated areas were nice, there were a few things that left us disappointed. First, there was no assistance with luggage, which was a bit of a hassle, especially after a long journey. The lift system was unlike anything I’ve seen before: you select the floor when you call the lift, and you need to use your room key. There are no buttons inside the lift itself. It took us a little while to figure out how it worked, and some guidance on how to use it would’ve been really helpful. The room was equipped with both European and Swiss-style sockets, and the free Wi-Fi worked well. These small touches made our stay a little more comfortable. However, the biggest issue for us was the food, which led to us giving this hotel only 3 stars. Breakfast was adequate but nothing special. Dinner portions were small, and very limited in choice. The New Year’s Eve "Gala" dinner was a huge disappointment. The starter and dessert were buffet-style, but the main course, of which there was no choice at all, was served as veal, which no one in our group ate. It looked undercooked and unappetising. To make matters worse, there weren’t enough staff to handle the number of guests, which caused long delays between courses. The tables weren’t served in a coordinated manner, so some guests had finished their meals before others were even served. This made the experience feel disorganised and frustrating. Although the renovated rooms were pleasant, the issues with the food and service left us with a sour impression. Given the overall experience, we would not return.

First, let's address the elephant in the room. This hotel is incredibly ugly from the outside. There, I said it. But inside, it's gorgeous, the staff are friendly, the rooms are incredibly good value for money, and almost all have amazing views of the mountain. I had a room on the 12th floor, it was clean, modern, with USB sockets next to the desk and next to the bed. Actually, next to the desk is a Swiss electric socket and an EU electric socket... that's pretty cool. The room also has a balcony (most have mountain views) and a small fridge. They are modernising all of the rooms, and they are really modern and comfortable. There is a nice exercise room downstairs, and a small sauna area. One huge tip: the hotel offers "Half-Board" for 39 CHF per person, but unlike every other hotel in the world, this just gets you either a lunch or a dinner, nothing else. It doesn't include breakfast (which costs 25 CHF). Sorry, but that's not what "Half Board" means.... you've been warned ! Otherwise, there's a free coffee machine on the first floor, and a Coop Pronto supermarket just across the road, where you can get a massive coffee for 4.50 CHF, and plenty of bars and restaurants 2-3 minutes walk away. This is absolutely my favourite hotel in Interlaken, in a perfect location. I have nothing negative to say about it, and I can't wait to go back.

Webster’s dictionary should put Metropole’s photo next to its definition of a great hotel. No exaggeration. The check in was quick, utterly professional and friendly staff paid attention to what we needed as two older guests after a long day of traveling, and got it done with empathy. Room was tastefully appointed and functional - plenty of charging ports, great water pressure in the shower, quiet with a great view, space well used for necessities rather than silly over-furnishing. Housekeeping was great, so were the lovely staff in the restaurant (great food by the way), and the front desk staff are the real assets of the hotel. Everything worked as it should, we rested well, got all our questions about sightseeing or nearby restaurants, markets promptly answered, rooms and common areas were impeccable and we felt safe staying there. Book your stay at the Metropole, you won’t be sorry!

Great location, beautiful rooms, excellent sleep quality. The Roof Resteraunt has amazing views, good quality food and the service staff is amazing. Try the special deserts displayed at the entrance of the restaurant. Front office staff is professional and sincerely helpful. Even the taxis you book through them are very helpful. Perfect gem of a place. Will definitely stay here again when in Interlaken.

Do not book this hotel!!! The photos on their website are of already renovated rooms which is what we thought we were paying for with the $300 per night. We arrived and got a room that looked 40 years old with worn out carpet and 40 year old furniture. Construction pounding in the room above us and next to us. We were in the room for almost one hour of straight jack hammering and could not longer take it. They did not offer any other room as they said they were booked. They said we could pay extra to upgrade to another type of room but not until the next day. Worst experience! Entire hotel smells like smoke and the lobby is a smoking lobby.

I enjoyed my stay here so much! I had a beautiful view via my terrace, facing the mountains. Hotel cleans rooms every day and does a wonderful job. Breakfast was very fancy and delicious. The elevators were super efficient - I never shared an elevator with anyone and always got one within 10 seconds. Interlaken ost is a 13 minute walk, Interlaken west an 8 minute walk. They also give you an Interlaken card for travel nearby. The only thing I wish is that there was laundry services available on site. Other than that, if I find myself in Interlaken again I will 100% rebook! Thank you all!

We had a extremely disappointing stay at the Hotel Metropole where we complained about a continuous noise on the second night in our room. After a trip to reception to complain a maintenance man came up and listened. He agreed and said it was very noisy, but it was noise from the pipes and nothing more could be done about it, but would let Reception know. We heard nothing back from Reception. On leaving we asked Reception if the complaint had been recorded only for out taxi arrive before we got an answer. Back at home we complained, only to be told there was no record of a complaint and no noise in the Hotel room. This is a shame as the views from the hotel are amazing, but the lack of customer care is truly awful and totally ruined our stay.

We had a wonderful stay, the room was clean and comfortable with a stunning view! The staff were friendly, helpful and accommodating to all our needs. Cannot fault it . Highly recommended

My 91 year old father likes to visit Interlaken in September and for many years now we have stayed at the Metropole. The rooms are excellent, all with a balcony and a perfect view of the Jungfrau. Could not recommend more highly. We booked half board and ate in the top floor restaurant each evening and the food was very good. The staff are very thoughtful and go out of their way to make sure everyone is happy. Really could not fault the experience at all. Hope to return again.

Great clean and modern hotel, in a great location. Fantastic view from the balcony, and great breakfast. We watched the hang gliders.