Ristorante Waisenhaus, Thun

We have been going to Waisenhaus in Thun for years and never ever encountered such an aggressive mannerisms from to say the least a Manager! There were four of us and we made a reservation for 6 pm on Saturday Aug 15. We arrived at 5:30 pm and wanted an outdoor table. The lady manager Flammetta Sanjary was there to attend to us. We were told that we cannot be seated until the actual time of our reservation which was 6pm. There were some unpleasant exchanges of words and reluctantly she sat us at a table that was partially covered by the huge umbrella. Less than 5 mins it started to rain and we asked for some of the empty tables that were underneath the umbrellas. There were lots of empty tables and only one was occupied by a group of 6. Ms Flammetta Sanjary insisted that there were all reserved and if we are not happy outside we can sit inside. She then began to get defensive and aggressive with hostile attitude. I tried to tell her that anything can be resolved if only she displayed a friendlier and professional manner. She then walked away from us and told another server to attend to us. Need I say more?! Service was never top notch in all the years that we were there. A mixed bag of different approaches from different servers. But never had we ever encountered such a blatantly display of rude unprofessional behavior from a senior staff in a reputable establishment. Ms Flammetta Sanjary is unfit to be a manager let alone working in the hospitality sector. She is a disgrace to the restaurant.