Belvédère Strandhotel, Spiez

No TP on the men's room. This is a four star hotel and they did not check whether there is TP on the men's room. The food was ok. The wine is regional and ok.

Absolutely wonderful hotel! Our accommodations, 3 rooms were clean, comfortable & beautiful views! We enjoyed the hot tub, saunas -indoor & outside. Restrooms were also incredibly clean! We spent several evenings at the bar and our bartender, Roger was an excellent host. He was extremely polite, helpful in any drink orders we wanted, wonderful conversation and telling us some amazing stories. I might add, he was one of the best bartender’s I’ve encountered in a very long time. 5 star for Roger!! I hope we get the chance to go back to Switzerland & stay at the Belvedere Hotel again.

We stayed for 2 nights in this beautiful hotel. We loved the spa, the big rooms (which are newly renovated) and big bathrooms. Our balcony gave us a spectacular view of the lake. We had coffee and cake in the afternoon and enjoyed the views from the restaurant. Breakfast was good. Overall it was a lovely experience.

We had one night, for my birthday at Belvedere. We arrived at 15:30, exactly on check in, to take advantage of the lake view, harbour walk and spa area. Room: was lovely, 107, with a big terrace and lovely lake view. I think the biggest terrace the hotel has. Large room with very comfortable bed- 2 singles put together. Good furnishing and great bathroom with twin sink and rain shower. Problems were that the bedside light did not work and the fan in the bathroom did not work- reported the next morning as we left as we only discovered these late at night. Spa: has a different choice of saunas, one in a barrel shape on the lawn with view of the lake. The main spa area is "naked" but that was OK. Disappointed to see a small child ( probably still in nappies) in the whirlpool, squealing with delight after 5pm. We went to relax and not to hear children. Absolutely no hotel supervision in the spa area. We have been to others and a staff member has explained all the facilities and what order to use them in. This has nobody. Dinner: was lovely- very nouveau cuisine, beautifully presented, but for example, for the scallop dish it was literally "one scallop"!! but with a 4 course meal we didn't need more food. Good choice of open wine as we did not want a whole bottle. It was my birthday so the waitress told me that I had been given the golden cutlery instead of silver...but no candle or cake..I was very surprised. First time ever we have stayed somewhere and nothing extra was done for my special day. Breakfast-rather disappointing. Fruit juices came straight out of the bottles they are bought in- no fresh orange juice, for example. None of the heaters were working, and when we complained we were told they had problems with them... but all of them!! So cold porridge, sausages, rosti and uncooked tomatoes...not what we expected from breakfast. We told reception when we checked out and sha offered us a free cocktail, but no use to us as we were checking out! I would recommend the hotel to others...just not giving 5 stars because of these issues we had. I attach plenty of photos for you to see.

We arrived by train and, although less than a 10 miniute walk, were collected free of charge by the hotel shuttle. The hotel impressed from the start combining traditional elegance with modern state of the art services. The views of the lake from our upgraded junior suite were stunning. The spacious room met all our needs with attractive furnishings, bottled water, fridge, comfy king sized bed and powerful shower. Our dinners in the restaurant were exquisite being both very tasty and beautifully presented. The evening dinner service combined genuine friendliness with efficient execution. The buffet breakfast gave plenty of choice with the only missing element being some bacon to accompany the eggs. The Belvedere was our favourite hotel on our recent two week Swiss tour and by far the best value for money.

This was a horrendous experience for our family. My daughter, who had stayed there previously, booked 2 rooms for 2 nights. She had had a decent experience the first time and rebooked for us because it was air conditioned in a nice setting. With a baby in tow and a family accustomed to comfort when traveling to a 4 star hotel, we figured we should try staying here again. HUGE mistake. As we were checking-in, the front desk agent shocked us by telling us that our two rooms were the only rooms in the entire hotel that did not have A/C. And on top of it, the rooms were located in their conference center level in the basement. Our rooms were the ONLY rooms on that floor - very unsettling. Contrary to the room details on their site, there were also absolutely no views except of tall grass (online it listed the rooms as having spectacular views of the lake). We were told that NO A/C was clearly stated on their site when we booked, which it was NOT as we confirmed. My daughter pulled up the reservation and asked the front desk agent to show us where this information was listed but he was unable to do so and had to admit that he was wrong. We were then promised extra fans, which we did not get and nobody bothered to let us know. The rooms were incredibly hot and stuffy. There were also no screens on the windows and there were bugs in our rooms as a result (as we needed some fresh air in the stifling heat). No one from hotel management ever contacted us, no one apologized, and no one even so much as addressed the problem in any way. I have been an executive in the Travel & Tourism Industry and I have never witnessed such appalling behavior from a 4-star property. Be aware that this hotel does not operate with integrity. Dining Room staff was helpful and service was good but the food was average at best and the menu limited. Cleaning service was poor - my husband ended up with a wet set of boxers when a cleaning person left a wet cleaning cloth INSIDE the suitcase which was closed. We had also killed a bug on the bathroom floor and it was never mopped up. Given how we were treated, we did not bother to let front desk know - it was clear that nobody cared.

Should be a 2 star with a warning label! Ready for this….a room air conditioner is considered an option! Travel agent booked a lake view room. Room description does not say it has or does NOT have A/C. You see you need to individual select the other rooms to see if AC is listed. If I was buying a BMW is it reasonable to expect it comes with tires? My room was 24.7 c. Asked for another room. Front desk was nice enough to accommodate, don’t care about view, being able to sleep is a priority. This room has AC…amen. Of course both rooms key cards did not work the first time. Had to got back to front desk again. New room not have a proper mattress, just a hard foam pad. All they need to do is clearly note on the room description N0 AC. Manager blamed it on us for not seeing in the description that ac was not listed. Funny, towels were in the room as it was not listed. Manager elected to hold our meeting in lobby ( not smart). Took everything personal instead of understanding it about the hotel and not him. He did not make this poor decisions. The he follows me outside with the final bill. I don’t have my luggage, I am getting away from him. He is asking me to pay before I check out! I told him I would pay when checking out. Another manger stepped in and allowed me to continue my walk without paying instantly. Wife wanted breakfast anyway. Also I think I am on the not allowed list now. Not like I would return to this property I guess having a disagreement on a significant room feature is unreasonable. Great view, balance of staff was excellent. Hotel external is very good. Dead mattress, pillows and special or ac Not so good.